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I bought a Franklin power chair from Slumberland in Dec 2013. Finally got the chair in late Jan 2014.

About two weeks ago Slumberland called me to tell me to unplug the chair as there were issues that may cause a fire. They stated no customers were affected, it happened on the showroom floor. Well, if it can happen in the store, there is sure a chance of it happening at home. Today they called again, 1-1-15, to tell me to make sure to keep it unplugged as they are still researching what caused the problem.

So, I now have a chair I can't use, can't recline with no power, and am expected to wait until they decide what they want to do.

I feel if there is a chance of a fire, they should recall the chairs. Very upset, will never buy a Franklin again, or shop at Slumberland.

Reason of review: Bad quality.

Monetary Loss: $800.

Location: Sioux Falls, South Dakota

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Guest

These chairs are ***.... We bought two as we were told that you can still get out if the power goes out.

One day I came home and found out the power had been out for 2 days.

My handicapped wife was stuck in the chair and could not get up. She was dehydrated and barely breathing.

Guest

i purchase a franklin recliner (the frosty fridge) caught firs burn the inside of my home but there engineer,said the recliner was not plug in the wall. well i guess they did not look at the photo from the fire dept. here .JOHN ..this is why people are going mad.

Guest
reply icon Replying to comment of Guest-1195004

THE FIREMAN HAD TO STEP ON THE PLUG BECAUSE THE PLUG AND PLASTIC PLATE AND PLASTER IS MODED TOGETHER.

Guest

I filed a complaint with the BBB today on Slumberland. I am not going to install the part myself.

Very poor customer service to resolve a problem. They should have stood behind what they sold, and they did not.

Guest

We got the same letter and will not replace the part our self it is not our job we paid for a recliner that works and we want our money back or a new couch in exchange without a recliner.

We still haven't heard anything since and will be going back to Rooms to Go this week to speak with them about this product.

Guest

I got a replacement part in the mail yesterday. Guess we are expected to fix it ourself.

I hope Franklin and Slumberland both lose business over this mess.

But we as the customers have to now deal with furniture that we have not been able to use for two months and will always be nervous to leave it plugged in. Learned my lesson, will not buy from either again.

Guest

I bought a chair and half reclainer from slumerland around Oct 14. I got the call from slumerland on 23 Dec 14 telling me to unplug the chair due to a chance of a fire.

They told me that it would be 5 to 10 days before they had more information. On 1 Jan 2015 I received a second call that it would be another 2 weeks before they (slumerland) would have any information. On 21 Jan 15 I stopped at the store and was told that it would be another 2 weeks before they would know anything. This time I was told that it now was a federal national recall and that franklin was working on the problem but they needed to design a new switch get approved find someone to make it in the numbers needed train people to install it and set up times to come and do it.

I just stated to him that as soon as you said the feds are involved it will not be 2 weeks, it will be more like 2 years.

I see from reading here that this is not a new problem. I seems like this goes back to Fed of 2012. I would say slumerland should step up to the plate and take ownership of this problem and deal with it.

Then THEY can recover from franklin thier losses. If like the person I talked to who I belive was the manager says is true, he belives franklin will not survived this and will go under, then we will all lose.

Guest
reply icon Replying to comment of Guest-935211

Same call to our home about this problem. We live in Canada and were told they found the problem and someone would be out to exchange to motor.

Still no response from them but we did receive a register letter from the company that we bought this chair from. What is our next step.

We have a recliner thas is unplugged and afraid to plug it in. Kinda feel like we are caught in the middle of this problem.

Guest

My son spent over $2,400.00 on a power reclining loveseat and a reclining sofa. Got the same call has had it two months and can't use it.

Asked to replace it with a manual won't do. Is mad. He is only 30 and still paying on them. Working hard over 14 years at the same place.

Won't probably shop at Slumberland any more either.

Guest
reply icon Replying to comment of Guest-932847

Don't replace the part yourself. If you do and it doesn't work that puts it on the consumer not the manufacturer.

We are returning to the store to see if they will take it back. I am thinking a Recall means you can return the product...gonna ask one of my lawyer friends at work Monday.

Guest

Guess I just got lucky. They haven't delivered my sectional yet.

Slumerland said there is a hold up at the manufacture. I will be going there today and get a full refund.

If they give me a hard time at all. Someone may need to post my bail.

Guest

I just received the same call today regarding a sectional we just bought. What's funny is we just got a replacement due to the wiring split open and wires exposed which were sparking.

We are currently awaiting another replacement so not sure what's going to happen now.

So we cannot use our sectional but have to continue to make payments?!?!? I think a replacement better be happening.

Guest

And I should say today's dat is 1/7/2015.

Guest

We just got a call from our slumberland department stating to unplug our 2 electric Franklin couches that we purchased last year, stating it is a fire hazard. They explained to my husband that it happened in the show room, and so far it has not happened in anyones home.

So, in my opinion, they need to replace both of our couches at the same cost we purchased them!

Guest

I too got a call and when I called them back and asked when it would be resolved I was told by Mike at the Slumberland in Woodbury that he did not have a crystal ball.... Well he many not have one but I do and mine says I will not go back to Slumberland.

HOM Furniture always fixes my issues unlike Slumberland. Very disappointed in his response!

Guest

I just got a call today from the furniture store about my power recliner and to unplug it due to a potential fire hazard. And was not given a date of when the problem will be resolved.

Guest

http://www.saferproducts.gov/ViewIncident/123**** another site with problems with Franklin Power chair and loveseat going back to 2/22/2012. You would think that they would take this serious and fix it. .

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