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Like many of the other complaints, I also called many times trying to get satisfation from the so called recall. after several months of not being able to use our chairs,(2of them), they sent new switches & a Transformer & was told by the man in charge of...
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#609340
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Bought Franklin Power Sofa in 2012. WIthin two years one side the massage suddenly stopped working. Then the other side the recline stopped working. Then the whole *** power board stopped working. Called Franklin they said it was over the 1 year warranty so they...
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1.3
Necedah, Wisconsin
I didn't like
  • Poor quality
  • Poor quality furniture
  • Terrible customer service
#603266
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I got you all beat, i bought a sectional that had three of these switches in it! Paid over $4000 with the three hundred plus dollar extended service plan. Now after the phone call to "unplug and not use" I'm ready to load this pos up myself and drive it straight to the...
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Anonymous
Frank

I had the same situation except I didn't birth a kitten like you, it wasn't a big deal. I just called the 1-800 number to request the tech come out to service it. Once I go...

1.6
#594974
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please do not buy franklin products . i have recently had a hip replacement and needed a power recliner , i was contacted i was told to unplug said chair because of fire posibility S i have had to go purchase a new recliner from stienhaffaels, because franklin chair...
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1.0
I didn't like
  • Poor quality
#592242
Reply to reviews
I purchased a Franklin product just under a year ago. Recently I was contacted about the recalled switch in the reclining products that are starting fires. After 9 phones calls, several visits to their website, and countless unanswered emails, I learned that Franklin...
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Anonymous
Anonymous

"power switch recall" link does not work, and has not since I received my letter about the recall on 1-29-2015, received no answer to e-mail either

Anonymous
Anonymous

Please note : this is 100% inaccurate. Franklin has worked closely with the Consumer Protection Agency ( CPSC) and they have approved the switch replacement plan.

1.0
I didn't like
  • Consumer fraud
  • Poor quality
#587291
Reply to reviews
Well the cord underneath the chair got pulled into the motor and started to smoke and spark, I called they said a guy would come out to take pictures within 3 days well it took 30 days to file a claim! then I waited another 2 weeks called them and apparently the guy...
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Anonymous
Beshka

I want them to take my chair back and refund my money. I don't trust them and have not heard from them. They called before Christmas and now its almost Feb. That I have not b...

1.2
#583139
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I purchased a reclining sofa and a recliner from Franklin Furniture. This was not good quality furniture! The steel bracket on the recliner snapped in half therefore the foot rest almost reaches the floor. On top of that the material wore down very quickly. After...
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I didn't like
  • Poor quality furniture
  • Terrible customer service
#582358
Reply to reviews
I filed a report on 11/26/2013 report # 20131126-628B2-2147449574 with the Consumer Product Safety Commission about our chair burning due to the electrical components. Yesterday (1/8/2015) I got a call from the furniture store that sold it to us and they told us to...
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Anonymous
Disgruntled Purchaser

I bought 2 Franklin Power Recliners and have been advised by Steinhafel's to unplug them until Franklin can figure out how to fix them.Very disturbing.

#580293
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Bought a franklin snuggler power recliner from slumberland just over a year ago. Was notified over 2wks ago that a chaor started on fire in the showroom and to keep the chair unplugged until notified. We are at the point we dont want this possibly unsafe and unusable...
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Anonymous
pod

I bought an $1100 lay-z-boy recliner from the very same store (Hermantown MN Slumberland). It was a "special order" so it took 8 weeks for delivery. Within 3 month, the parti...

Anonymous
Chair person

I too just got that call about unplugging my chair (Jan 2015). Causes me a lot more difficulties than it might for some other people. You see I bought the chair to sleep in...

1.1
#579130
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Got a call from Franklin to unplug the chair and they are looking into the problem . No answer as to when they might fix the problem . Called the store where we got it and they won't do anything and they guarantee there furniture For Life so much for that. Still trying...
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Anonymous
nothappy

Same problem. Neither franklin, slumberland or slumberlands GM Ron Ambrose will do a thing.

#578097
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