Franklin Furniture
Reviews and Complaints
Beware of Franklin Furniture
Approximately 18 months ago, we spent over $5,000 on a powered Franklin leather sofa, love seat, and corner piece (sectional). It by far has been the VERY WORST furniture we have ever owned.
We explained to our sales person we were looking for quality construction and comfort; we received neither. We have had two motors go out, the switches have been recalled and have been know to catch on fire (been waiting for them to be replaced for over a year), 4 of the five seats have bulging springs, the cushions have crushed down, the back lean back in an uncomfortable way, and we have had electrical issues with lighting.
Made in the USA or NOT, the workmanship and quality and the materials used by Franklin give "made in the USA" a bad name. Never again will we purchase any kind of Franklin product.
Skyline brand by Franklin Furniture
- Style of furniture
- Quality failed just past warranty
Budget furniture at a high quality price
We have had our reclining sofa for a little over two years now. It still looks like it did from the showroom because we take care of it and we barely use it.
Last year it started making a popping when you reclined it so I called to have it serviced. Someone came out and when they flipped it over to look at it the particle board frame in the back along where your lumbar spine would be were broke in half. They tried saying they would not warranty it because me must have jumped on it. We are in our mid 30s and have no kids so don't try that *** with me when it still looks new.
I called again and the next guy that came out said it was a defect and they would fix it. When we got it back it worked to check it out and then shortly after we had our kitchen flood. We stacked cloths on it and it didn't get any use for a couple months. Now it is popping again and I believe that when they fixed the board they neglected to fix the metal that bent due to the board breaking.
Again they are saying that the metal that is bent is our fault and they won't fix it. I have another guy coming out to give me a second opinion on friday.
I am taking days off for this piece of *** to keep being looked at for repair. once they fix it I will never be making another Franklin or Art Van purchase again.
Unsatisfied customer
- Style of furniture
- Poor quality furniture
Preferred solution: E
Power recliner reported to cause fires on show room floor, but not recalled
I bought a Franklin power chair from Slumberland in Dec 2013. Finally got the chair in late Jan 2014.
About two weeks ago Slumberland called me to tell me to unplug the chair as there were issues that may cause a fire. They stated no customers were affected, it happened on the showroom floor. Well, if it can happen in the store, there is sure a chance of it happening at home. Today they called again, 1-1-15, to tell me to make sure to keep it unplugged as they are still researching what caused the problem.
So, I now have a chair I can't use, can't recline with no power, and am expected to wait until they decide what they want to do.
I feel if there is a chance of a fire, they should recall the chairs. Very upset, will never buy a Franklin again, or shop at Slumberland.
Bad recliners
- Poor quality furniture
- Quality of furniture
Preferred solution: Full refund
Franklin Sectional with 4 4 Recliners
Preferred solution: Let the company propose a solution
Franklin Furniture Recliner Review
Franklin Furniture - Recliner Review from Rincon, Georgia
Franklin Recliner
Preferred solution: Repair frame/springs. Chair has issue with under : springs or bolts holding things together, sits back too far and is useless as is.
Franklin Furniture - Recliner Review from Lubbock, Texas
Recliners started to fall apart after 6 months. We had extra warranty from store it took them over a month to replace the rocker part of on recliner because of Franklin back order.
Warranty didn't cover fabric. They started to fall apart after 1 year. Buy one get one free wasn't a good deal after all. Normal wear and this is what one chair started to do.
Plus they sent the wrong part for the rocker so it sits crooked. Authorized repair person didn't know how to repair it. Don't buy!!! Not worth the money if they fall apart after 6 months.
We complained to the store and they said call Franklin.
I didn't bother because they would say call the store.
Franklin Furniture - Sofa Review from Piney Point Village, Texas
Franklin Furniture Recliner Review
Franklin Furniture Couch Review from Pratt, Kansas
Springs colaspsed. Have very flimsey thin metal rods with hook on end to hold them up.
- Poor quality furniture
Preferred solution: Replace couch or pay for repairs to the couch
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I have the same furniture had the seats fixed twice under warranty. Now that it's out of warranty all the furniture has ripped cushions.
Free financing for 48 months too bad the furniture didn't last as long as the payments ! Never buying Franklin furniture again or shopping at Rothman again!