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We have had our reclining sofa for a little over two years now. It still looks like it did from the showroom because we take care of it and we barely use it.

Last year it started making a popping when you reclined it so I called to have it serviced. Someone came out and when they flipped it over to look at it the particle board frame in the back along where your lumbar spine would be were broke in half. They tried saying they would not warranty it because me must have jumped on it. We are in our mid 30s and have no kids so don't try that *** with me when it still looks new.

I called again and the next guy that came out said it was a defect and they would fix it. When we got it back it worked to check it out and then shortly after we had our kitchen flood. We stacked cloths on it and it didn't get any use for a couple months. Now it is popping again and I believe that when they fixed the board they neglected to fix the metal that bent due to the board breaking.

Again they are saying that the metal that is bent is our fault and they won't fix it. I have another guy coming out to give me a second opinion on friday.

I am taking days off for this piece of *** to keep being looked at for repair. once they fix it I will never be making another Franklin or Art Van purchase again.

Reason of review: Bad quality.

Location: Flint, Michigan

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