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Franklin Furniture Sofa Review

Not very happy! My recliner sofa couch does not close easily!
1.0
Details
Customer service
Diversity of Products or Services
Product or Service Quality
Value for money
#1001291
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I bought a recliner in August 2015. In less than a year the frame broke, the recliner handle broke and the chair leans to the right which pretty much means the chair is utterly useless. The lower back lumbar support is non-existent. I had to use throw pillows to create...
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1.0
Houston, Mississippi
#992832
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I bought their power recliner, the chair is already not working correctly, the service tech is three hours away and charges for travel time. The chair is useless after a year of use, you cannot recline anymore. I have never had a piece of furniture fall apart so...
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I didn't like
  • Poor quality
  • Quality failed just past warranty
#991070
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Franklin Furniture - Beware!!!!  Warranty and Customer Service mean nothing to this company.
Franklin Furniture - Beware!!!!  Warranty and Customer Service mean nothing to this company.
We purchased a $480 Franklin Legacy lift chair from Costco for my 83-year-old mother in 2013. At Christmas this year, the hand controller stopped working for the down direction. The warranty on the controller was for 3 years and would expire on 12/27/2016. I promptly...
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LadyScot
LadyScot

You reported the problem 2 days before the warranty expired? And they are bad because they do not want to honor the warranty? You have had more than the warranty worth for tha...

1.4
Houston, Mississippi
#990349
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I bought the units 6-20-2016. They seemed comfortable in the store. Now I can't sit on them more than 30 min w/o lower back pain. There is too much upper back padding and no lumbar support for lower back. The support for the seat seems to have failed so I sink down...
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elmosack
elmosack

The man from Sam's Furniture showed up yesterday and showed me how to add more padding to the lower back cushion. There is a zipper on the bottom to facilitate padding adjustm...

2.9
I liked
  • Style of furniture
I didn't like
  • Poor quality and no customer service
#964591
Reply to reviews
I emailed the company back in the summer. I wanted to know if their furniture is for everyday use or is it just for show, so when we first got it about 3 months later the threads started to come out on one of the seats. they came out. they repaired it. now on each...
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1.8
Houston, Mississippi
I liked
  • Appearance
I didn't like
  • Workman ship very sorry
#963421
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Short Review on November 23, 2016

Franklin Furniture - Simple Review #1479957342
Come apart at the seams in 4 places and I haven't even had it a year!!
2.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Price Affordability
Style and Design
Warranty
#960515
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The extended warranty was not offered. The chair with all of the power went out after 1 year and 3 months. Went into store and they offered parts, ordered, would not install. Can not install called their service wanted $75.00 plus additional every 1/2 hour. Thought...
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1.0
I didn't like
  • Poor
#922857
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I read the reviews of Franklin. 2 stars. Then, I compared this to Thomasville and Broyhill. These were 1 star. Is all this furniture junk?? Or, are the only complaints so negative?? We purchased the Franklin Brayden Collection recliner couches. We only had room...
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4.9
#894088
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I have the same set and the middle cushion (which no one ever sits on) has a big gaping hole. My sofa/loveseat set is only 2 1/2 years old and started to split while under warranty. We had two of the seats redone. Repairing them did not do any good, as they are the...
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I didn't like
  • Quality of furniture
#893351
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