Franklin Furniture = Junk

45 of 53 Franklin Furniture reviews

I bought a love seat, couch, and rocking recliner.They only provide a 1 year warranty which is fine but, just over a year my fabric started to deteriorate.

I do not have kids or animals so this is just from what i would consider normal wear and tear.

I contacted Franklin Furniture about my concern and was not offered anything except the chance to purchase new covers and would have to pay shipping too.Being that I paid over $2,000 dollars and the furniture did not last a year I was not willing to spend another dime with them.

This review is a subjective opinion of a user.
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Customer service
Diversity of Products or Services
Advertised vs Delivered
Warranty
Product or Service Quality
Value for money
Staff
Style and Design
Delivery Service
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Reason of review:
Damaged or defective
Preferred solution:
Not looking for a full refund because I did get a years worth of use out of them but, feel a partial refund would be fair.
Monetary loss:
$2000
Product or service
Low Quality Fabric
Review category
Furniture and Decor
review #546669

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45 of 53 Franklin Furniture reviews
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Anonymous

Feb 21, 2015 #948918 Kenner, Louisiana, United States

I am having the same problem, less than 2 months after buying my leather sofa and love seat they look to be about 5 years old. Not holding up at all. The store I bought from wants to repair instead of letting me make a new selection. I am not happy at all.

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