Not resolved
Customer service
Product or Service Quality

The extended warranty was not offered.The chair with all of the power went out after 1 year and 3 months.

Went into store and they offered parts, ordered, would not install. Can not install called their service wanted $75.00 plus additional every 1/2 hour. Thought about it called again they changed to $100.00 plus additional every 1/2 hour this poor management, The sales person was not taught properly and messed up by not offering the extended warranty.

She is no longer there and the Manager for the Furniture Department is hard nosed and been taught with out a doubt to not give an inch.We have bought a lot of furniture when we were living in Michigan with no problem but will not consider going there again ever.

This reviewer shared experience about damaged or defective and wants this business to issue a full refund as the author lost $700. The author is overall dissatisfied with Franklin Furniture. The most disappointing about franklin furniture recliner from Franklin Furniture was poor Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Franklin Furniture.

Check out the best and the worst companies in Furniture and Decor category for more informed decision or compare Franklin Furniture to other companies on our site.

Had an Experience with Franklin Furniture?

Write a review


Terms of Service
Post Comment

You May Also Like

Franklin Furniture - Poor quality, overpriced sofa Franklin Furniture "Less than 3 years after purchasing a power-recliner sofa with storage console, the "faux leather" has begun to shred. Not even close to leather at all, but paper-thin vinyl bonded..." Read more Franklin Furniture - Recliner Review from Rincon, Georgia Franklin Furniture "I bought a $2,700.00 fabric sectional couch brand new from Farmers Furniture and I am pissed. The first six months the legs broke off and after 9 months the..." Read more Peeling Leather Sofa from Ashley Furniture Ashley Furniture "We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more Mypillow - Cheaper at Walmart Mypillow "My claims if you buy one you get one free. That's a bunch of BS !!! You can get the same my pillow at Wal mart..." Read more Gearbest - Changed price - have to pay more than advertised Gearbest "I bought a smartwatch. It was advertised as RM68.28. shipping is RM14. When in the payment page, I selected to use my GB wallet, which RM79, click to use GB..." Read more Physicians Hair Restoration Center - BEWARE LOREN COMITOR engaged in FRAUD & FALSE-ADVERTISING Physicians Hair Restoration Center "BEWARE – For reasons described below, Loren Comitor is a depraved individual with no morals or ethics and engaged in FRAUD & FALSE-ADVERTISING while working with Dr. Carlos J Puig..." Read more Once again  Gasbike got me!!  my own fault for expecting anything different Gasbike "ordered a motor.. did not leave their place for 3 DAYS! took 10 days to get to me... AND they put a direct signature clause on the package !! nobody..." Read more Anderson Duff Attorney Lawyer Revision Legal Revision Legal "Anderson Duff stole trust fund money from my grandfather. He is a lying, dishonest charlatan. My grandfather is now dying because he isn't able to pay for surgery. A truly..." Read more