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Franklin Furniture - Do not purchase!!

Horrible furniture! Just after purchasing I was sent blocks to stick behind the recliners to fill in the gap. The screws have been falling out of the couch since purchasing. Now just a short time later the leather is peeling and cracking! They refuse to do anything about it bc it’s been over 1 year.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1290034
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Franklin Furniture - Love my recliners!
I was surprised to find this site. I have three Franklin recliners and they are extremely comfortable and I haven't had any issues with them. I purchased my first recliner in 2009. It was their style 7582 (rocker recliner) in a soft chenille type fabric. It was perfect...
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#1272699
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see review this is stupid I like the franklin furniture that sent the part and it was under warr they sent the part I install it and it works great and I will buy more franklin furniture in the I will buy more furniture in the next month or so and 100 words is very...
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5.0
Houston, Mississippi
I liked
  • I liked
#1269633
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Franklin Furniture - Bad Quality

Bought rocker recliner for $445 in 1-2-18 my wife is the only one that rocks in chair she is very small woman and sprang broke to much money to have for just 3 months
1.0
Details
Website
#1226586
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Franklin Furniture - Poor furniture
After approximately 1 year, my sofa started peeling. I contacted the company that I bought it from. After MONTHS, of NOT getting anywhere with them (they were always waiting to hear from the salesman), I demanded the salesman’s name & number. After asking for that more...
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1.5
Houston, Mississippi
I liked
  • Looks
  • Appearance
I didn't like
  • Poor quality
  • Quality
#1155979
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I am concerned about the reviews as not being fair. As a furniture dealer. The consumer needs to contact the business to help with the matters. Franklin and other manufactures so not deal with consumers directly. Your reviewers should contact the dealer they bought the...
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Anonymous
It all about the money

Salesmen need to stop lying to the customers to make a sale. We purchased a franklin and in three months it was falling apart and peeling. We told the salesman we wanted 100 p...

#1151091
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We bought a duo power recliner less than 2 years ago and the padding has come lose from the seam on the seat. We saved money to buy it and we told Franklin was a great company. It looks awful and is not comfortable. I have contacted the company twice by email but no...
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1.5
Franklin, Texas
I liked
  • Style and function
  • Appearance
  • Style of furniture
I didn't like
  • Quality of furniture
  • Quality of upholstery
#1146275
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Franklin Furniture - Bad chair no help

We bought one of their recliners back in April of this year. It has got to be the worst chair we have ever bought. I have emailed them twice. No answer from them. So their chairs don't last and their customer service is terrible. I would not recommend ther furniture at all.
#1112160
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Franklin Furniture - Poor quality, overpriced sofa
Franklin Furniture - Poor quality, overpriced sofa
Franklin Furniture - Poor quality, overpriced sofa
Less than 3 years after purchasing a power-recliner sofa with storage console, the "faux leather" has begun to shred. Not even close to leather at all, but paper-thin vinyl bonded to some kind of foam backing, the vinyl has separated from the backing and is simply...
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Anonymous
Bree Halsey

Faux leather isn't real leather. Faux leather is another word for a vinyl like product that has been colored to look like leather with or without the distressing. Most people ...

2.5
I liked
  • Style and function
I didn't like
  • Quality of upholstery
#1098704
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Contact Franklin Furniture

Mailing Address:
Franklin Corporation
600 Franklin Drive Post Office Drawer 569
Houston, Mississippi
United States
Phone:
(662) 456-4286
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Franklin Furniture - Upset

Bought a Franklin rocker recliner 2 years ago. One of the metal bars that operates the foot rest broke. I fixed chair. Now both metal bars that support back broke. The chairs material held up beautiful but the metal supports are junk.
#1074389
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