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We bought a duo power recliner less than 2 years ago and the padding has come lose from the seam on the seat. We saved money to buy it and we told Franklin was a great company. It looks awful and is not comfortable. I have contacted the company twice by email but no...
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1.5
Franklin, Texas
I liked
  • Appearance
  • Style of furniture
  • Style and function
I didn't like
  • Quality of furniture
  • Quality of upholstery
#1146275
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Franklin Furniture - Poor quality, overpriced sofa
Franklin Furniture - Poor quality, overpriced sofa
Franklin Furniture - Poor quality, overpriced sofa
Less than 3 years after purchasing a power-recliner sofa with storage console, the "faux leather" has begun to shred. Not even close to leather at all, but paper-thin vinyl bonded to some kind of foam backing, the vinyl has separated from the backing and is simply...
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Anonymous
Bree Halsey

Faux leather isn't real leather. Faux leather is another word for a vinyl like product that has been colored to look like leather with or without the distressing. Most people ...

2.5
I liked
  • Style and function
I didn't like
  • Quality of upholstery
#1098704
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IAM A DISABLE VETERAN .I LOST EVERYTHING BECAUSE OF THE FIRE FROM MY CLAYTON RECLINER MADE BY FRANKLIN FURNITURE CO. AT THIS TIME I.AM HOMELESS AND JUST TRYING TO PRAY AND FIND MY WAY THROUGH THIS UNBELIEVABLE TIME OF LIFE .THIS COMPANY(FRANKLIN) JUST SAID TO ME THERE...
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1.0
#1062387
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Franklin Furniture - Bad chair no help

Franklin Furniture
#1112160
We bought one of their recliners back in April of this year. It has got to be the worst chair we have ever bought. I have emailed them twice. No answer from them. So their chairs don't last and their customer service is terrible. I would not recommend ther furniture at all.
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Franklin Furniture - Upset

Franklin Furniture
#1074389
Bought a Franklin rocker recliner 2 years ago. One of the metal bars that operates the foot rest broke. I fixed chair. Now both metal bars that support back broke. The chairs material held up beautiful but the metal supports are junk.
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Franklin Furniture Sofa Review

Franklin Furniture
#1001291
1.0
Details
Not very happy! My recliner sofa couch does not close easily!
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Customer service
Diversity of Products or Services
Product or Service Quality
Value for money
Franklin Furniture - Simple Review #1479957342
1/1

Short Review on November 23, 2016

Franklin Furniture
#960515
2.0
Details
Come apart at the seams in 4 places and I haven't even had it a year!!
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Advertised vs Delivered
Customer service
Delivery Service
Price Affordability
Style and Design
Warranty
The comfort level is practically nonexistent, especially in the back lumbar region. The power switch went out, and of course, it was 6 months after warranty expired. Avoid purchasing if at all possible!!! Lost $800 on this purchase... I contacted North Carolina...
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#1044936
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I bought a Franklin made sofa about 3 years ago. Within 6 months, it looked horrible! The materials came loose, the stuffing continually fell out and the mechanical parts broke. I got rid of it thinking it was just a fluke. I went and purchased another sofa and...
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Anonymous
D Tyler

We bought a Franklin Living room set. It is less than 7 months old and the cushions on all the seats is flat. I called Treehouse Furniture where we purchased and the are picki...

1.4
#1031238
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I bought a recliner in August 2015. In less than a year the frame broke, the recliner handle broke and the chair leans to the right which pretty much means the chair is utterly useless. The lower back lumbar support is non-existent. I had to use throw pillows to create...
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1.0
Houston, Mississippi
#992832
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I bought their power recliner, the chair is already not working correctly, the service tech is three hours away and charges for travel time. The chair is useless after a year of use, you cannot recline anymore. I have never had a piece of furniture fall apart so...
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I didn't like
  • Poor quality
  • Quality failed just past warranty
#991070
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Franklin Furniture - Beware!!!!  Warranty and Customer Service mean nothing to this company.
Franklin Furniture - Beware!!!!  Warranty and Customer Service mean nothing to this company.
We purchased a $480 Franklin Legacy lift chair from Costco for my 83-year-old mother in 2013. At Christmas this year, the hand controller stopped working for the down direction. The warranty on the controller was for 3 years and would expire on 12/27/2016. I promptly...
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LadyScot
LadyScot

You reported the problem 2 days before the warranty expired? And they are bad because they do not want to honor the warranty? You have had more than the warranty worth for tha...

1.4
Houston, Mississippi
#990349
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I bought the units 6-20-2016. They seemed comfortable in the store. Now I can't sit on them more than 30 min w/o lower back pain. There is too much upper back padding and no lumbar support for lower back. The support for the seat seems to have failed so I sink down...
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elmosack
elmosack

The man from Sam's Furniture showed up yesterday and showed me how to add more padding to the lower back cushion. There is a zipper on the bottom to facilitate padding adjustm...

2.9
I liked
  • Style of furniture
I didn't like
  • Poor quality and no customer service
#964591
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I emailed the company back in the summer. I wanted to know if their furniture is for everyday use or is it just for show, so when we first got it about 3 months later the threads started to come out on one of the seats. they came out. they repaired it. now on each...
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1.8
Houston, Mississippi
I liked
  • Appearance
I didn't like
  • Workman ship very sorry
#963421
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