2.7
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Advertised vs Delivered
Product or Service Quality
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1 comment

Just over a year of owning this brand, the fabric is unraveling and splitting on 5 of the 7 seat cushions.The center cushion on the sofa now has so little support, your legs are below the top level of the cushions on either side when sitting on it.

For some reason this brand name was changed to Savannah and now this set is not offered on their website anymore. Hmmmmm. Customer rep offered to sell seat cushions to replace the damaged ones.

I have to find someone to do the work.The warranty was a year, but for this to happen just a few months after and the website proudly tells of high quality; something isn't right.

This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Franklin Furniture and uploaded picture s. The most disappointing about franklin furniture sofa from Franklin Furniture was quality failed just past warranty , but reviewer liked style of furniture. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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Anonymous
Imperial, Missouri, United States #1254361

I have the same furniture had the seats fixed twice under warranty.Now that it's out of warranty all the furniture has ripped cushions.

Free financing for 48 months too bad the furniture didn't last as long as the payments !Never buying Franklin furniture again or shopping at Rothman again!

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